Terms and conditions
Terms and Conditions
General Terms
These Terms and Conditions apply to all purchases made through www.naoceramics.com. By placing an order, you agree to the following terms.
Orders
After your order is placed, you will receive a confirmation email. Preparation for shipment take 3-14 business days. You will receive a shipping confirmation and tracking number once your parcel has been dispatched.
Products
All pieces are handmade in my studio in Bratislava, Slovakia. Inconsistency in texture, color, shape, or exact dimensions are a natural part of the process. Each item is handbuilt, and one of a kind, and cannot be exactly replicated.
Unless otherwise stated, I recommend using all objects as purely decorative. Objects are glazed inside but may be porous. Avoid contact with liquids or oils. Clean gently with a soft cloth, sponge or hands.
Prices and Payment
All prices are listed in EUR and include VAT.
Accepted payment methods:
– Bank transfer in advance
– Card payment via Stripe
– Cash on collection (invoice provided)
Payments made by card are securely processed through Stripe using encrypted data transmission (TLS protocol).
Shipping and Delivery
Orders are shipped via Packeta within Slovakia. For international orders, contact us at [email protected].
Processing time: 3-14 business days. Delivery time: 2–12 business days depending on destination.
All orders are packed by hand using recyclable materials where possible.
Shipping cost is added at checkout. Buyers outside the EU are responsible for any customs duties, import taxes, or additional fees charged by their local authorities. Nao ceramics is not responsible for such costs.
Returns and Refunds
You have the right to request a return within 14 days of delivery.
To request a return, email [email protected]
The product must be unused, undamaged, and clean.
Once your return is approved, you will receive instructions for shipping it back. Return shipping costs are paid by the customer. Nao ceramics is not responsible for lost or damaged return parcels. Refunds will be issued to the same payment method after inspection of the returned goods.
Damages and Complaints
All shipments are insured.
If your package arrives damaged, notify us within 24 hours at [email protected] and include photo evidence.
For any other issues, contact me directly at [email protected]
Colors and Materials
All ceramics are handmade from stoneware clay. Each piece carries its own natural irregularities that form part of its character. Product photos aim to represent true colors, but slight variations may occur depending on screen settings.
Liability
Nao ceramics is not responsible for shipping delays, losses caused by postal services, customs procedures, or force majeure. Liability is limited to the value of the purchased product.
Contact and Company Information
Nao Studio
Andrea Amie Švecová
Lermontovova 911/3
81105 Bratislava
ID No.: 51983699
naoceramics.com
Email: [email protected]
Slovakia